Refund policy

We appreciate your business with us. Please take note of our return and refund policy, which is as follows:

  • Return Policy (Except Damaged or Faulty Items): We generally do not accept returns, except in cases where the received product is damaged or faulty. If you receive a damaged or defective item, please contact our customer service within 1 days of receiving your order.


 

  • Refund Policy (Damaged, Faulty or Out of Stock Items): We provide two refund options for damaged, faulty or out of Stock Items.
    • Option 1: Issuing a False Nine store credits***
    • Option 2: Exchange will be provided for the same product.

 

  • Cancellation Policy: Once an order is placed, it cannot be canceled. Please make sure to double-check your cart and review your order before proceeding with the purchase.

We understand that each customer's situation may be unique, and we encourage you to contact our customer service team with any concerns or questions you may have. We are here to assist you within the bounds of our policy.

What is the return and exchange policy (Only for Damaged or Faulty Items)?

Ensuring your complete satisfaction is our top priority. We provide only the finest quality products to guarantee your contentment. If, unfortunately, your order arrives damaged or if you are dissatisfied due to a fault in the product, we consider it our responsibility to address the issue. For items deemed damaged or defective, we have implemented a 1-day return policy from the date of receipt by the customer, subject to the following terms and conditions:

Condition of Returned Items:

  • Items must be returned in their original purchase condition, and tags must be intact if any.
  • All packaging must be unmarked and not defaced in any manner.

Non-Applicability:

  • This return policy does not apply to items explicitly stated as Non-exchangeable and Non-refundable on the website.

Return Review Process:
All returns will be initially reviewed by False Nine, and we reserve the right to perform remedies, including:

  • Replacing the product with a new item of the same original order.
  • Issuing a False Nine store credits***.
  • Refund the amount via original payment method.